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FAQ

Where are HULX Factor products manufactured?

All HULX Factor products are 100% Made in Japan. Our products are formulated, sourced, and manufactured in top-tier, GMP-certified pharmaceutical facilities in Japan under strict quality controls, ensuring every supplement meets high Japanese hygiene and safety standards.

When will my order ship after it is placed?

Once your order is received, we typically ship it via SF Express within 1-2 business days. Delivery may be slightly delayed during major promotional events or public holidays, and we will update you via email when this occurs.

To track your order or view SF Store/Lockers information,
please visit the official SF Express website: https://sf-express.com.

How are shipping fees calculated? Do you offer free shipping?

We primarily use SF Express for shipping. You can enjoy free shipping on purchases of HKD $700 or more (valid for Hong Kong region only). For orders below this amount, the system will automatically calculate the shipping fee based on product weight.

Can products be returned or exchanged?

Due to personal hygiene and food safety concerns regarding health products, all sold items are non-returnable and non-exchangeable, except in cases of shipping errors or initial product damage. If you experience any issues, please contact our customer service within 7 days of delivery.

Are there any precautions or restrictions for taking HULX Factor products?

Our products are dietary supplements. However, if you are pregnant or nursing, taking prescription medication, or have a pre-existing medical condition, we strongly recommend consulting your family doctor or a healthcare professional before use.

How can I ensure that I am buying authentic products from Japan?

Please ensure you purchase through the HULX Factor Hong Kong Official Website (www.hulxfactor.hk) or authorized distributors to guarantee you receive genuine, quality-assured products from Japan along with full after-sales support.

Can I take multiple HULX Factor products at the same time?

Generally, our products (such as NMN and BCAA) can be taken together to achieve synergistic effects. However, we recommend monitoring your body's response during initial use or consulting a professional nutritionist for personalized advice.

What should I do if I forgot my password or cannot log into my account?

You can click "Forgot Password" on the login page, and the system will automatically send you a password reset email. If you still encounter issues, feel free to contact our customer support via WhatsApp (at the bottom right corner of the page) or email.